Service Level Agreement
CoverageThis web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with FloroWorks.com.
Service LevelFloroWorks endeavors to have network connectivity available for http access by third parties 99% of the time ("web site availability").
CreditsIn the event that there is no web site availability, FloroWorks will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month. The maximum credit is not to exceed the monthly service charge for the affected month: Web site availability credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100% In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats. You must request credit by sending a request to our accounting division through our helpdesk. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by FloroWorks. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.